Frequently Asked Questions (FAQs)
1. Do you ship outside the United States?
No, we currently only ship within the United States.
2. How much does shipping cost?
We offer free shipping on all orders—no additional shipping charges apply at checkout.
3. What is your order cut-off time?
Orders placed before 04:00 PM EST (New York time) are processed the same business day. Orders placed after that will be processed the next business day.
4. How long does it take to process my order?
Our handling time is 1–2 business days (Monday to Friday). Orders are prepared and shipped during our business hours.
5. How long does delivery take?
Delivery typically takes 3–7 business days (Monday to Friday) after the order is shipped.
6. Which shipping carriers do you use?
We ship through reliable carriers like USPS, UPS, and FedEx, depending on your location and order size.
7. Will I receive a tracking number?
Yes, once your order is shipped, you will receive an email with a tracking number and link to monitor your delivery status.
8. Can I change my shipping address after placing an order?
Please contact us as soon as possible. If your order hasn’t been shipped yet, we can update the shipping address.
9. Do you deliver on weekends or holidays?
Our shipping and delivery services operate on business days only (Monday to Friday). Weekend and holiday deliveries are not available.
10. Who can I contact if I have shipping-related questions?
You can reach us at:
Business Information
- Store Name: Bape Hoodie
- Business Address: 321 Greenwich St, New York, NY 10013, USA
- Phone Number: +1 (929) 639-5299
- Email: sales@bape-hoodies.net
- Business Hours: Monday to Friday 8:00 AM – 5:00 PM EST (New York)
- Order Cut-off Time: Orders placed before 5:00 PM EST are processed