Thank you for shopping at BAPE Hoodie. We value your satisfaction and want to ensure you have a smooth return and refund experience. Please review our policy below.
Return Eligibility
We accept returns for both defective and non-defective products. To be eligible for a return, items must be in new, unused condition and returned within 14 days of delivery.
Exchanges
We gladly accept exchanges. If you wish to exchange your item, please ensure it is returned in new condition within the 14-day window.
Return Method
All returns must be completed by mail. A return label is included in your package for your convenience and is provided free of charge.
Restocking Fees
There are no restocking fees for returned or exchanged items.
Refund Processing Time
Once we receive and inspect your returned item, we will process your refund within 7 business days. The refund will be issued to your original payment method.
Return Shipping Address
Please mail your return to the following address:
BAPE Hoodies
118 Sandledge Dr.
San Antonio, TX 78219
United States
Contact Us
If you have any questions or concerns regarding your return or refund, please contact our support team:
- Address: 118 Sandledge dr. San Antonio,
TX 78219, United States.
Phone: +1 (929) 639-5299
Email: sales@bape-hoodies.net
Business Hours: 8:00 AM – 5:00 PM EST
Business Days: Monday – Friday
We appreciate your trust in BAPE Hoodie and are committed to providing the best service possible.