Thank you for shopping with us. We want to ensure that you have a seamless experience with our products. In the event that you are not completely satisfied with your purchase, we offer a 30-days return policy. Please read the following guidelines and instructions for returning and refunding your order.

Returns

To initiate a return, please contact our customer support team within 30 days of your purchase. You can reach us by phone at +1 (929) 639-5299 or by email at sales@bape-hoodies.net. Our support team will guide you through the return process and provide you with a return authorization number.

Please note that the following conditions must be met for a return to be eligible:

  • The item must be in new and resalable condition.
  • The item must not be damaged or defective by you.
  • The return request must be made within 30 days of purchase.
  • You must provide a valid reason for the return.

When contacting us for a return, please include the following information:

  • Order number
  • Proof of purchase
  • Brief description of the reason for the return

Our return department will carefully review your request and provide further instructions. Please ensure that all information provided is accurate and valid.

Refunds

Once your return is received and inspected, we will process your refund. The refund will be issued to your original payment method. If you wish to receive the refund through a different payment method, please contact us to make the necessary arrangements. Please note that any additional fees associated with the alternative payment method will be deducted from the refund amount.

Please allow up to 5 business days for the refund to be processed after we have received your returned items. Depending on your bank or financial institution, it may take additional time for the refund to appear in your account.

Exchanges

We also offer exchanges for eligible items. If the desired exchange item is not available in stock, you may choose to wait for restocking or request a refund instead.

Damage or Defective Items

In the rare event that you receive a damaged or defective item, please contact us within 30 days of receiving the product. We will take immediate action to resolve the issue and ensure your satisfaction.

Contact Information

If you have any further questions or need assistance with your return or refund, please don’t hesitate to contact us. Our customer support team can be reached at:

Email: sales@bape-hoodies.net

Phone: +1 (929) 639-5299

Address: 650 Madison Ave, New York, NY 10022, United States.