Shipping Policy

Shipping Information for the United States

1. Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Orders placed after the cut-off time (see below) or on weekends or holidays will begin processing the next business day.

2. Order Cut-Off Time & Time Zone

• Cut-Off Time: 5:00 PM Eastern Standard Time (New York)
• Orders placed before 5:00 PM ET (Eastern Time) will be processed on the same business day.
• Orders received after 5:00 PM ET (Eastern Time) will be processed the next business day.

3. Shipping Methods & Transit Times

We ship worldwide using the following carriers:

Transit times are estimates and may vary due to carrier delays, customs, or holidays.

4. Wrong Address

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

5. Change Of Address

If your item hasn’t yet been shipped, you may change your delivery address by emailing customer support at sales@ap-hoodies.net. Please note that we are not obligated to ensure changes to the delivery address after the item has been delivered.

6. International Shipping

• Duties, taxes, or customs fees are the customer’s responsibility.
• Delays may occur due to customs inspections. We’re not liable for delays once the carrier accepts the package.

7. Tracking Information

• You’ll receive a tracking number via email once your order ships.
• For lost/damaged packages, contact sales@bape-hoodies.net within 7 days of delivery.

8. Holiday & Peak Season Delays

Processing and transit times may increase during holidays (e.g., Black Friday, Christmas) or peak shopping periods.

Contact Us

Email: sales@bape-hoodies.net

Phone: +1 (929) 639-5299

Address: 118 Sand Ledge Dr, San Antonio, TX 78219, United States.